maju24 Official Documents

Privacy Policy Maju24 — Protection Personal Data You

Your privacy is not just a priority — it is our responsibility. Find out exactly how maju24 collects, uses, and protects your personal information in accordance with the highest security standards and Malaysia's PDPA.

Updated: January 2026 256-bit SSL Encrypted Malaysia PDPA

Our Commitment to Your Privacy

Every step we take in handling your data is designed to ensure security, transparency, and full control remains in your hands.

Highest-Level Encryption

All your personal data and financial transactions are protected with 256-bit SSL encryption. This is the same technology used by major banks in Malaysia to ensure no third party can intercept your information.

Your Data, Your Control

You have the full right to access, correct or request deletion of your personal data at any time. maju24 respects the privacy rights of every member without unnecessary questioning.

No Sale of Data to Third Parties

Maju24 has never and will never sell, rent, or disclose your personal information to any third party for marketing or commercial purposes without your explicit consent.

Malaysia PDPA Compliance

Our privacy policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure all data handling practices meet applicable local legal requirements.

Absolute KYC Confidentiality

Identity verification documents (KYC) that you submit are stored in a fully encrypted environment and are only accessible by authorised compliance staff. These documents are not used for any other purpose.

Marketing Notification Controls

You may choose to accept or opt out of marketing communications from maju24 at any time via your account settings. Your preference will take effect within 48 working hours.

Important Note: This Privacy Policy transparently explains how maju24 collects, uses, stores and protects your personal information. By using the maju24 platform, you agree to the terms set out in this document. Please read this document in full before using our services.

Section 1

Personal Information We Collect

Maju24 collects your personal information through several different channels depending on how you interact with our platform. We only collect information that is genuinely necessary to provide you with the best and most secure service.

Information You Provide Directly:

  • Registration information: Full name, date of birth, email address, mobile number, and account password upon registration.
  • Profile information: Residential address, state and country of residence required for compliance and verification purposes.
  • KYC Documents: A copy of your identity card or passport, and proof of residence (utility bill or bank statement) when required for the identity verification process.
  • Financial information: Payment method details including bank account numbers and phone numbers linked to eWallets (Touch 'n Go eWallet, GrabPay, Boost) for deposit and withdrawal processing purposes.
  • Support communications: Any information you share when contacting our customer support team via live chat.

Information Collected Automatically:

  • Device and technical data: IP address, web browser type, operating system, screen resolution and unique device identifiers.
  • Platform usage data: Pages visited, games played, session duration, access dates and times, and navigation patterns.
  • Location data: Approximate geographic location based on IP address for geo-compliance and fraud prevention purposes.
  • Cookie and tracking data: Information collected through cookies, tracking pixels, and similar technologies as further described in Section 5.

maju24 does not collect any sensitive information such as biometric data, medical information, or political views. We only request information that is genuinely necessary for safe and legally compliant platform operations.

Section 2

How We Use Your Personal Data

Every piece of information we collect has a clear and legitimate purpose. maju24 uses your personal data solely for the following purposes and will not use it for any other purpose without notifying you in advance.

Primary Purposes of Data Use:

  • Account management: Create and maintain your member account, process secure logins, and manage your account settings and preferences.
  • Transaction processing: Securely process deposits and withdrawals, verify payments, and resolve any transaction issues that may arise.
  • Identity verification (KYC): Verify member identity in accordance with AML (Anti-Money Laundering) compliance requirements and applicable legal requirements in Malaysia.
  • Service improvement: Analyze usage patterns to improve the platform interface, add new games, and enhance the overall user experience.
  • Customer support: Handle your inquiries, complaints, and technical support requests efficiently and accurately.
  • Fraud prevention: Detect and prevent any fraudulent activity, account abuse, or unauthorized access to our platform.
  • Service communications: Send important notifications related to your account such as transaction confirmations, security alerts, and terms of service updates.
  • Marketing (with consent): Send information about promotions, new bonuses, and exclusive offers if you have agreed to receive marketing communications.

Note: maju24 does not use your data to make automated decisions that materially affect you without human review. Any significant decisions such as account closures or withdrawal rejections involve review by our team.

Section 3

Information Sharing and Disclosure

Maju24 does not sell, rent, or trade your personal information to third parties. However, there are limited circumstances where we need to share certain information with trusted parties to ensure smooth and secure platform operations.

Parties That May Receive Limited Information:

  • Payment processors: Payment service providers such as DuitNow, FPX, and e-wallet processors receive the information necessary to complete your financial transactions. This data is transmitted through encrypted channels.
  • Game software providers: Game developers partnered with maju24 may receive non-personally identifiable session identifiers for game management purposes.
  • Identity verification services: Registered and certified third-party KYC providers that assist in verifying members' identity documents.
  • Authorities and enforcement bodies: Information will be disclosed to authorities when required by law, court order, or direction from a legitimate enforcement body.
  • Cloud and infrastructure services: Our technical infrastructure providers who have signed strict confidentiality agreements and comply with international security standards.

All third parties that receive your data are required to adhere to data protection standards no less stringent than maju24's Privacy Policy. We conduct regular reviews of all partners to ensure ongoing compliance.

In the event that maju24 is involved in a merger, acquisition or asset sale, member data may be transferred as part of that transaction. You will be notified in advance and have the option to delete your account if you do not agree.

Section 4

Data Security and Information Encryption

Your data security is the absolute priority for maju24. We continuously invest in the latest security technologies and practices to ensure your personal information is always protected from unauthorized access, modification, or disclosure.

Security Layers We Have Implemented:

  • 256-bit SSL/TLS encryption: All communications between your web browser and maju24's servers are fully encrypted using the latest SSL/TLS protocols, ensuring data security during transmission.
  • Password hashing: Your password is stored using a one-way hashing algorithm (bcrypt) that cannot be decrypted. Even internal maju24 staff cannot view your password in its original form.
  • Two-factor authentication (2FA): We provide 2FA as an additional layer of protection. Enable this feature in your account settings for maximum security.
  • Real-time monitoring: Our automated threat detection system monitors platform activity 24 hours a day, 7 days a week to identify any suspicious activity.
  • Enterprise-grade firewall: Our server infrastructure is protected by multi-layered firewalls and an intrusion prevention system (IPS) that is regularly updated.
  • Independent security audit: maju24 undergoes regular security audits conducted by independent third-party cybersecurity firms to ensure the integrity of our systems.
  • Internal access controls: Only authorised staff with a legitimate business need may access member personal data, and all access is logged and monitored.

Security Incident Response: In the event of any security breach affecting your data, maju24 will notify you within 72 hours of becoming aware of the incident, in line with international data protection best practices.

Section 5

Cookies, Tracking, and Related Technologies

Maju24 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

  • Essential cookies (required): Required for core platform operations including login authentication, session security and game cart functionality. These cookies cannot be disabled without affecting platform functionality.
  • Performance cookies: Collect information about how you use the platform such as most frequently visited pages and page load times, to help us improve website performance.
  • Functionality cookies: Save your preferences such as language, time zone, and display settings so you do not need to reset them every time you log in.
  • Analytics cookies: Used to understand traffic patterns and user behaviour in aggregate for product improvement. This data is not linked to your personal identity.

Managing Your Cookies: You can manage and delete cookies through your web browser settings at any time. However, please note that disabling certain cookies may affect the functionality and usability of the maju24 platform. Refer to your browser documentation for detailed cookie management instructions.

maju24 does not use cookies to track your activity on other websites outside our platform. Our cookies are only active while you are on the maju24.one domain.

Section 6

Member Rights Regarding Personal Data

As a maju24 member, you have certain rights regarding the personal data we hold about you. These rights form part of our commitment to transparency and meaningful data control for every individual.

Your Rights Description Status
Right of Access Request a copy of the personal data we hold about you in a readable format. Available
Right to Rectification Request correction of inaccurate or incomplete data via profile settings or support. Available
Right to Erasure Request the deletion of your personal data subject to legal retention obligations. Subject to Terms
Right to Restriction Request restriction of your data processing under certain circumstances while an investigation is in progress. Subject to Terms
Right to Portability Receive your data in a structured, machine-readable format for transfer to another platform. Available
Right to Object Object to the processing of your data for direct marketing or profiling purposes at any time. 48 Working Hours

To exercise any of the above rights, please contact the maju24 customer support team via live chat, stating the specific right you wish to exercise and the relevant information. We will process your request within 14 business days.

Section 7

Data Retention and Deletion Period

Maju24 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations. The following are our general data retention guidelines:

  • Active account data: Retained for as long as your account is active and for a specified period after account closure for service and compliance purposes.
  • Financial transaction records: Retained for a minimum of 7 years from the transaction date in line with Malaysia's financial and tax legal requirements.
  • KYC Documents: Retained for a minimum of 5 years after the end of the business relationship in accordance with AML compliance requirements.
  • Support communication logs: Retained for 2 years for reference and service quality improvement purposes.
  • Cookie and analytics data: Aggregated data that cannot be personally identified may be retained for a longer period for trend analysis purposes.
  • Marketing data: Retained until you withdraw your consent to receive marketing communications.

When data is no longer needed and there is no legal obligation to retain it, maju24 will securely delete or anonymise that data using methods that comply with accepted information security standards.

Please note that even if you request account deletion, certain data may need to be retained by maju24 for a period required by law. This includes transaction records and KYC documents required for regulatory compliance.

Section 8

Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how maju24 handles your personal data, our team is ready to assist you at any time.

How to Contact the maju24 Privacy Team:

  • Live Chat: The fastest way — use the live chat icon at the bottom corner of the maju24 platform for an immediate response from our team available 24/7.
  • Email: Send your privacy enquiry to [email protected] — we respond within 1–2 business days.
  • Via account settings: Log in to your account and navigate to the "Privacy & Security" section to manage your privacy preferences directly.

When contacting us regarding privacy, please include your account username, the type of request you are making and any other relevant information so we can process your request more quickly and accurately.

Our Guarantee: Every privacy enquiry is handled with seriousness and complete confidentiality. We will not use the information you provide in a privacy enquiry for marketing or any other purpose beyond resolving your request.

This Privacy Policy is subject to periodic review. Any material changes will be communicated to members via platform notifications or email. The latest version of this Privacy Policy is effective from January 2026 and fully replaces all previous versions.

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Register Now & Play With Play with Peace of Mind at maju24

Your privacy and security are fully safeguarded at maju24. With bank-grade encryption, a transparent privacy policy, and 24/7 support, you can enjoy thousands of slot games and live casino games with complete confidence.

maju24 Security Guarantee
  • 256-bit SSL encryption for all data and transactions
  • No sale of data to third parties without consent
  • Full compliance with Malaysia's Personal Data Protection Act 2010
  • Full control of your personal data in your hands
  • 24/7 privacy support via live chat and email
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